Return & Refund Policy
If you are not entirely satisfied with your purchase, we're here to help.
We want you to be 100% happy with your purchase from us. If you change your mind on any full priced items purchased online, you can return it to our retail store within 30 days of receipt for store credit. A full refund will only be offered for faulty items.
Sale items are not to be returned or refunded.
When returning items to our team, you are responsible for the cost of the return. It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us. We recommend using a tracked method of postage to ensure your return arrives to us safely.
You can return your parcel to the address below using your preferred postage service:
Cookies & Dream
Shop 14 Central Market Arcade
Adelaide, SA, 5000
♡︎ Please send us an email for further assistance at Cookiesndreamau@gmai.com or DM us on Instagram @cookiesndreamm ☾